Shipping & Delivery
How do I track my order?
You can track your order anytime on our Track Your Order page using your order number or tracking number...
Where is my order?
Once your order ships, you'll receive an email with a tracking link so you can follow its progress...
What is the delivery time?
Orders are processed within 1 to 3 business days, with most orders arriving within 5 to 10 calendar days...
How long until my order is dispatched?
Dispatch time is normally 1 to 3 business days. During busy periods it may take a few days longer...
My tracking isn't updating
This is normal in the first few days. Tracking often shows no movement until the package reaches your country...
Will I pay customs or import fees?
No. We ship on a DDP basis, so all import duties and taxes are handled by us and included in your price...
My package wasn't delivered
If a delivery attempt failed, contact the carrier directly. The carrier usually attempts one to three deliveries...
My tracking says delivered, but I haven't received it
Please check with your household and local post office first. If still missing after 24 hours, contact us...
Is my shipping address correct?
Please double-check your address at checkout, including apartment, suite, or building numbers...