Orders over €75 are shipped free of charge, regardless of the destination country. Below this amount, you will be charged shipping costs, which you will see during checkout.

We process your order within 1–3 business days. Delivery within the Netherlands and Belgium usually takes 2–3 business days. Within the rest of the EU, delivery usually takes 3–7 business days. Delivery to countries outside the EU can take 5–10 business days.

Unfortunately, it is possible that your package has been delayed by the carrier. We therefore advise you to first check the Track & Trace information carefully. If the information on the Track & Trace page is incorrect, please feel free to contact us. We will then look into this for you and, if necessary, start an investigation into your package.

Once your order has been shipped, you will automatically receive a Track & Trace code via email. This can take 1 to 3 business days. Please check your spam folder if you do not see an email.

You can return your product within 14 days after receiving your order. The items must be returned unworn, undamaged, and with the attached labels. Unfortunately, we cannot make any exceptions.

If you are not completely satisfied with your purchase and decide to return one or more products within the 14-day cooling-off period, we are happy to help! We will ensure that the full order amount, minus the return costs, is refunded within 3 to 5 working days after receiving your return. The costs for the return shipment will be deducted from the amount to be refunded. Follow the steps below to return your product:

1. Register return

Send an email to info@gpax.nl within 14 days of receiving your order. Include your order number, email address, the products you wish to return, and the reason for the return.

2. Received shipping label

Within 24 to 48 hours after registration, you will receive a confirmation and a return label from us. The cost of this return label will be deducted from the amount to be refunded.

3. Product packaging

Pack the product neatly and securely, preferably in the original packaging to prevent damage. Make sure the products are unworn, clean, and undamaged. Leggings, for example, should not have any creases or lint.

4. Send return

Use the return label you received from us and send the package to the specified return address. Share the Track & Trace code with us so we can track your return.

5. Refund

Once we have received and checked your package, we will refund the purchase price of the returned products, minus the return costs, to the original payment method within 3 to 5 business days.

Please note:

Returns sent to an incorrect address are not eligible for a refund. So make sure you use the correct address provided by our customer service team. We reserve the right to refuse a refund request if the returned items are damaged, incorrect, or visibly worn.

Unfortunately, it is not possible to exchange an item directly for another item. If you would like to receive a different color, size, or a completely different item, we recommend that you place a new order and return the item that is not to your liking. In cases where we have to resend an item for reasons other than lost packages, damaged items, or incorrectly received items, we will charge shipping costs.

A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the products are not damaged. When returning a product, you must contact us using the return method and provide us with Track & Trace details so that we can process the refund. Please note: we need 3-5 business days to process the refund after receiving your product.

Unfortunately, sportswear cannot be returned if it meets one or more of the following conditions: a. The product has been worn, washed, or the seal (if present) has been broken; b. The product has been specially tailored or customized according to the customer's wishes; c. The product has been damaged due to careless use or exposure to abnormal conditions; d. The product has been repaired or altered by the buyer or a third party;

Note:
We do not accept returns for sportswear that meets any of these conditions. Hygiene and careful handling are our top priorities.

Once your order has been placed, it is unfortunately no longer possible to change or cancel it. However, you can return it within 14 days of receipt, provided it meets the return conditions.

If for any reason you are not satisfied with the order you have received, please contact us. At GPAX, we strive to ensure that our customers are 100% satisfied with the product they have purchased. If you have any problems with the shipment or if you experience any issues, please contact us at info@gpax.nl. Our team is available every day to assist you.

We do our utmost to process all orders correctly. Unfortunately, it can happen that an order slips through and we deliver the wrong product to you. Of course, we will resolve this and send you the correct products free of charge. If you have any questions about the delivery of incorrect products, please contact our customer service at info@gpax.nl. We will respond within 24 to 48 hours.

You can contact us by sending an email to info@gpax.nl. We will always respond within 48 hours on business days.