Orders & Payment
Order confirmation
After your purchase, you'll receive an order confirmation at the email address you provided at checkout...
Shipping confirmation
Your shipping confirmation is sent as soon as your order leaves our facility...
Can I change my order?
You can request a change to your order within 12 hours of placing it...
Can I change my shipping address?
Email us at hello@g-pax.com as soon as possible with your order number...
Can I cancel my order?
You can request a cancellation within 12 hours of placing your order...
I received a faulty item
If your item arrived faulty, please contact us at hello@g-pax.com within 10 days of delivery...
I received the wrong item
If you received the wrong item, contact us at hello@g-pax.com within 10 days of delivery...
I'm missing an item
If an item is missing, please first compare your order confirmation with what was delivered...
My order was cancelled
If your order was cancelled, it's usually because your payment didn't pass security checks or an item was unavailable...
What payment methods do you accept?
We accept the most common payment methods, including major credit cards, at checkout...
How do discount codes work?
Discount codes are sent by email or shared by our team or partners. Codes cannot be combined...
Will price differences be refunded?
Price differences due to missed sales or price changes after your purchase are not refunded...