If you are not completely satisfied with your purchase and decide to return one or more products within the 14-day cooling-off period, we are happy to help! We will ensure that the full order amount, minus the return costs, is refunded within 3 to 5 working days after receiving your return. The costs for the return shipment will be deducted from the amount to be refunded. Follow the steps below to return your product:

1. Register return

Send an email to info@gpax.nl within 14 days of receiving your order. Include your order number, email address, the products you wish to return, and the reason for the return.

2. Receive shipping label

Within 24 to 48 hours after registration, you will receive a confirmation and a return label from us. The cost of this return label will be deducted from the amount to be refunded.

3. Packaging the product

Pack the product neatly and securely, preferably in the original packaging to prevent damage. Make sure the products are unworn, clean, and undamaged. Leggings, for example, should not have any creases or lint.

4. Return shipment

Use the return label you received from us and send the package to the specified return address. Share the Track & Trace code with us so we can track your return.

5. Refund

Once we have received and checked your package, we will refund the purchase price of the returned products, minus the return costs, to the original payment method within 3 to 5 business days.

Please note:

Returns sent to an incorrect address are not eligible for a refund. So make sure you use the correct address provided by our customer service team. We reserve the right to refuse a refund request if the returned items are damaged, incorrect, or visibly worn.

Got questions?

Do you have questions about our return policy? Feel free to contact us at info@gpax.nl. We are happy to help!